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NRF 2024: Tech challenges retailers to work smarter
Date:
25.01.24
| Section:
Events News
Artificial intelligence, retail media and cloud migration top tech developments featured at annual US trade show
Halfords on the road to superior customer service
Date:
03.09.19
| Section:
News
Car and bicycle parts and accessories retailer Halfords is looking to enhance its customer journey with a new tech partner
Missguided tech to boost customer service
Date:
01.05.19
| Section:
News
Fashion retailer Missguided is looking to raise its customer service score by 20% with new customer experience software
CASE STUDY: Hamleys slashes costs with new customer tool
Date:
26.10.17
| Section:
News
Toy retailer Hamleys boosts agent morale and sees 50% reduction in costs with new customer support tool
CarShop provides wholistic car buying experience
Date:
08.09.14
| Section:
News
Car supermarket group deploys retail solution for tracking and managing end-to-end customer journey
Westbridge Furniture Designs does cloud
Date:
08.09.14
| Section:
News
Upholstery manufacturer rolls out cloud-based customer service solution including voice response and web chat
Click & collect for John Lewis and CollectPlus
Date:
21.08.14
| Section:
News
Online customers of the UK retailer can collect items at locations on the CollectPlus network
Newegg expands into Ireland
Date:
14.08.14
| Section:
News
The online tech retailer has also launched online stores in India, The Netherlands, New Zealand, Poland and Singapore
Live video booking spike at Potters Resort
Date:
08.08.14
| Section:
News
The five star holiday village has reported a 670% increase in bookings after replacing text-based chat with live video assistance
Selfridges listens to online customer comments
Date:
06.08.14
| Section:
News
The department store is using enterprise listening technology to engage with customers online